Ecommerce returns management in Los Angeles.
Every return is inspected, graded and either restocked, quarantined or disposed of, with reporting on each one. Sellable units go back on the shelf instead of sitting in a pile.
Get a free fulfillment risk audit →For DTC and Amazon brands that want returns handled, not just received.
Returns are where inventory quietly disappears.
At a lot of 3PLs, returns get dumped in a corner and processed when someone has time. Sellable units sit for weeks. Damaged ones get restocked by mistake and ship to the next customer.
You don't find out until inventory counts drift, a customer complains, or you go looking for the report that doesn't exist.
At Stride, returns are inspected, graded and reported. Sellable units go back into inventory, and anything that shouldn't ship again doesn't.
How returns work at Stride
Receive
Returns are checked in on arrival.
Inspect
Each unit goes through a multi-point inspection.
Grade
Units are graded to restock, quarantine or dispose.
Restock
Sellable units go back into inventory in our WMS.
Report
You get a record of every return and its outcome.
Returns handled, not just received
Multi-point inspection
Every returned unit is checked for condition, seal, packaging and damage before anything happens to it.
Grading and disposition
Units are graded to restock, quarantine or dispose, based on rules you set.
Restock to sellable inventory
Sellable units go back into available inventory, so your counts stay accurate.
Quarantine holds
Units that need a closer look are held separately and never ship by mistake.
Disposal
Damaged or unsellable units are disposed of per your instructions.
Returns reporting
A record of every return and its outcome, so you can spot product and packaging problems.
Returns management by industry
For regulated and dated products, quarantine and disposal rules matter as much as restocking.
When a return looks wrong, one message gets it handled.
Your dedicated account manager knows your SKUs, return rules and launch calendar. No ticket queues, no help desk, no rotating reps.
Returns management FAQs
What is returns management in ecommerce fulfillment?
It's how a 3PL receives, inspects and processes returned orders: deciding whether each unit can be restocked, needs to be held, or should be disposed of, and keeping inventory accurate as a result.
How do you decide what gets restocked?
Every return goes through a multi-point inspection and is graded to restock, quarantine or dispose, based on rules we set with you.
What happens to damaged returns?
They're quarantined or disposed of per your instructions, so they never go back into sellable inventory.
Do I get reporting on returns?
Yes. You get a record of every return and its outcome, which helps you spot product, packaging or carrier issues.
Can you handle returns for supplements and regulated products?
Yes. For dated and regulated products, quarantine and disposal rules matter as much as restocking, and we set them with you.
Where is your warehouse?
Rowland Heights, California, in the LA/Ontario freight corridor, about 30 miles from the Ports of Los Angeles and Long Beach.
Stop losing inventory to the returns pile.
In a free fulfillment risk audit, we review your returns process, restock rates and inventory accuracy, then tell you what we'd change. No pitch deck.
Get my risk audit →
